Sematell is a specialised provider for professional contact center software for written customer service.

With its precise topic recognition, ReplyOne, the artificial intelligence-based response management software developed by Sematell, is one of the leading enterprise solutions on the customer service software market.

As a former spin-off of the German Research Center for Artificial Intelligence (DFKI), Sematell combines state-of-the-art technology, innovative ideas, many years of industry expertise and process competence in a solution that sets standards for intelligent digitisation and automation in the customer service industry.

PINOVA acquired a majority stake in Sematell in January 2022.



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